홈앤서비스 SK BROADBAND

Chapter | 1 Greetings & Introductions
Unit 1 Greetings ·············································· 8
Unit 2 Introductions········································· 11
Unit 3 Small Talk············································· 15

Chapter | 2 Daily Routines at the Office
Unit 1 Welcoming Visitors ································26
Unit 2 Locations & Directions································32
Unit 3 Understanding Tasks and Doing Works················36
Unit 4 Dealing with Office Equipment ························40

Chapter | 3 Business Telephoning
Unit 1 Making & Receiving a Call·····························48
Unit 2 Transferring a Call · ···································52
Unit 3 Unable to Answer a Call·······························55
Unit 4 Leaving & Taking a Message· ··························59
Unit 5 Wrong Calls & Problems with Calls·····················63

Chapter | 4 Meeting Arrangement
Unit 1 Arranging a Meeting··································· 74
Unit 2 Confirming a Meeting·································78
Unit 3 Changing a Meeting···································81
Unit 4 Cancelling a Meeting· ·································84
Unit 5 Scheduling a Meeting·································87
Unit 6 On-line Meeting·······································90

Chapter | 5 Business Trip
Unit 1 Making and Confirming Flight Reservations···········100
Unit 2 Checking in for a Flight·······························104
Unit 3 Making Hotel Reservations···························108
Unit 4 Making Restaurant Reservations······················ 111
Unit 5 Renting a Car········································ 114
Unit 6 Sightseeing & Korean Culture························· 117

Chapter | 6 Business Email
Unit 1 Email Format ········································128
Unit 2 Email Abbreviation ··································131
Unit 3 Key Expressions Used in Email·······················133
Unit 4 Sample Email Templates ·····························136

Answer Key · ···············································140